Frequently Asked Questions

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What are the advantages of registering?

Becoming a registered user offers you a number of benefits to make shopping with us faster, easier, and more intuitive: Express Checkout: Save your billing, shipping information for faster checkout. Personalized Service: Special offers and promotions tailored to your interests.

What if I have a question about a specific product?

Please email or call us (08) 8379 22 44 with any product questions.

Why is my basket empty?

You may not have selected a quantity for the item you wish to order. At the product page, select the product or products you wish to purchase, enter the quantity you wish to order, and click either "Continue Shopping" or "Checkout". If your product is still not showing up in your basket, your browser may not be set to accept "cookies". Our site uses cookies to keep track of the items in your shopping basket. We do not include personal or billing information in these cookies, so there is no security risk in accepting them. You may change your browser option to accept cookies in the preference menu selection for your browser. You can also place your order with Laavish Flower Studio by calling (08) 8379 22 44

Why am I having problems ordering?

To order from our site, you need a SSL compliant browser and your browser preferences must be set to accept "cookies". For best results we recommend using Netscape Navigator 4.5 or later, or Microsoft's Internet Explorer 5.0 or later. For AOL users, we recommend the 4.0 or later AOL browser for PC's or the 5.0 browser for Macs. Click on each of the browser names if you'd like to download a new version of Netscape, Internet Explorer or AOL.

How do I check out?

When you have added all the items you wish to order to your shopping basket, click on the "check out now" button at the bottom of the shopping basket page and follow the instructions.

When will my credit card be charged?

We will obtain authorization for the credit card charges when we process your order. Your credit card will actually be charged when your order is shipped. You will not be charged for backordered items until they are available for shipping. If we are unable to secure authorization, you will be contacted by a customer service specialist.

Which credit cards are accepted?

Laavish Flowers accepts a variety of credit cards, including American Express, Discover Card, MasterCard and VISA.

Can I change the delivery address?

We can change the delivery address as long as your order has not been processed. Please contact us as soon as possible on the day you place your order to make the change.

What happens after I place an order?

After you complete the checkout process. page will appear which will display your online order confirmation number. This number confirms that your order has been placed successfully. We will send a copy of this online order receipt via email and call you within 5 minutes time. After your order has been processed, we will send you a second email with your order number and order details. If there are any problems with your order, one of our customer service associates will contact you by telephone or email.

What if I do not receive an order confirmation via email?

You should receive a copy of your online order confirmation via email within 5 minutes of placing your order. However, if you do not receive this message, please contact us to ensure that your order was received and is being processed.

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