Order Information & Returns

Tax Information

We are required by law to collect sales tax and/or state fees for items shipped to the following:
Australia Wide : 10% GST

Delivery

Important Delivery Info: Certain flowers, including tropical flowers, are available in limited quantities and stored in our temperature-controlled studio. To ensure that your flowers reach your doorstep in top condition, we may ship other arrangements in your order separately, over multiple days, from multiple warehouses. We appreciate your understanding of the time and care we take in assuring the provenance of your flower order.

Please visit our Delivery page for more detailed Delivery information.

Checking the Status of Your Order

Please keep your order confirmation number. You will need it in the event you wish to cancel or check the status of your order.

If your order has not already been processed for delivery, we maybe able to cancel it. To do so, please contact us immediately at (08) 8379-2244. Not all orders can be cancelled.

Returns

We guarantee everything we sell. If you are not 100% satisfied with any order you have purchased from us, we will gladly talk to you. Simply give us a call at (08) 8379-2244, M-F, 8am-5pm.

Substitutions

Flower varieties and colours shown in the online shop are subject to availability. Our staff will always endeavour to match the product as shown, but should the flower not be available, they will substitute these with an equally attractive flower of equal or greater value. The same applies to vases and glassware.

Other Questions Regarding Your Order

Review our Frequently Asked Questions (FAQ) area for answers to the most commonly asked questions.

Please give us a call if you have the slightest problem with any product you have purchased from us. Our customer satisfaction number is (08) 8379-2244. Representatives are available 8:00 a.m. to 5:00 p.m., Monday – Friday. You can contact us by email at any time. Or you can write to us at:

Customer Satisfaction Department
Laavish Flower Studio
82 Regency Road
Ferryden Park, South Australia 5010